How to cancel subscription

If you subscribed to a plan on website

● Sendy Pro

Sign in to your Sendy PRO account and click to [Change plan] to be taken directly to your change page. Scroll down and click ‘Cancel plan’ at the bottom of the page.   

Or, cancel your subscription by following these steps:

1. Sign in to your Sendy PRO account you want to cancel. 
2. Click your profile picture in the upper right corner.
3. Click Settings.
4. Click Plan & Billings in the left menu.
5. Click ‘Cancel’ in the Account Type section.
6. Scroll down and Click ‘Cancel plan’ at the bottom.

※ Even if cancel your plan, the use period will be maintained according to your billing cycle.. Your account will downgrade to Sendy Free at the end of your billing cycle.

● Sendy Business

You must be the team admin of the account to cancel your Sendy Business subscription.

To cancel, sign in with your team admin account and then click [Billing information] to be taken directly to your billing page. Click ‘Cancel’ in the Account Type section and then click ‘Cancel plan’ at the bottom of the page.   

Or, cancel your subscription by following these steps:

1. Sign in to your team admin of Sendy Business account you want to cancel. 
2. Click Admin Console at the top.
3. Click Billings information in the left menu.
4. Click ‘Cancel’ in the Account Type section.
5. Scroll down and Click ‘Cancel Sendy Business’ at the bottom.

※ Even if cancel your plan, the use period will be maintained according to your billing cycle.. Your account will downgrade to Sendy Free at the end of your billing cycle.

If you subscribed to a plan from iOS app 

You can cancel your Sendy subscription by following these steps:

1. Open Settings app on your iPhone or iPad.
2. Tap your profile.
3. Tap iTunes & App Store.
4. Tap your Apple ID at the top of the screen, then tap View Apple ID.
5. Tap Subscriptions (about midway through the screen).
6. Tap Sendy.
7. Tap Cancel Subscription and then tap Confirm.

※ Even if cancel your plan, the use period will be maintained according to your billing cycle.. Your account will downgrade to Sendy Free at the end of your billing cycle.

▶ Learn more about cancelling your subscription on Apple’s Help Center

What happens when I cancel my Sendy subscription?

Your account will downgrade to a Sendy Free account at the end of your billing cycle. The following happens:

- Your team member will lose the 3TB of cloud storage and all files on the Team Drive will be transferred to the Team admin's My drive.

- You will no longer be able to share files that exceed the basic storage of Sendy Cloud. You can also not upload new files to Sendy Cloud. All files stored in the Sendy Cloud will be deleted 90 days after the subscription end date.

- You can no longer change the expiration date of My Link in Sendy Transfer and all files within the links will be deleted on that expiration date.  

⚠ Once deleted, it can never be recovered. Be sure to backup important files in advance.