How to cancel subscription

If you subscribed to a plan on website

● Sendy Pro

Sign in to your Sendy PRO account and click on [Change plan] to be taken directly to your change page. Scroll down and click ‘Cancel plan’ at the bottom of the page.   

Or, cancel your subscription by following these steps:

1. Sign in to your Sendy PRO account you want to cancel. 
2. Click your profile picture in the upper right corner.
3. Click Settings.
4. Click Plan & Billings in the left menu.
5. Click ‘Cancel’ in the Account Type section.
6. Scroll down and click ‘Cancel plan’ at the bottom.

※ Even if you cancel your plan, you can use the service during the usage period according to your billing cycle. Your account will downgrade to Sendy Free at the end of your billing cycle.

● Sendy Business / Sendy Advanced

You must be the team admin of the account to cancel your Sendy Business or Sendy Advanced subscription.

To cancel, sign in with your team admin account and then click [Billing information] to be taken directly to your billing page. Click ‘Cancel’ in the Account Type section and then click ‘Cancel plan’ at the bottom of the page.   

Or, cancel your subscription by following these steps:

1. Sign in to your team admin account you want to cancel. 
2. Click Admin Console at the top.
3. Click Billings information in the left menu.
4. Click ‘Cancel’ in the Account Type section.
5. Scroll down and click ‘Cancel Sendy Business’ or ‘Cancel Sendy Advanced’ at the bottom.

※ Even if you cancel your plan, you can use the service during the usage period according to your billing cycle. Your account will downgrade to Sendy Free at the end of your billing cycle.

If you subscribed to a plan from iOS app 

You can cancel your Sendy subscription by following these steps:

1. Open the Settings app on your iPhone or iPad.
2. Tap your profile.
3. Tap iTunes & App Store.
4. Tap your Apple ID at the top of the screen, then tap View Apple ID.
5. Tap Subscriptions (about midway through the screen).
6. Tap Sendy.
7. Tap Cancel Subscription and then tap Confirm.

※ Even if you cancel your plan, you can use the service during the usage period according to your billing cycle. Your account will downgrade to Sendy Free at the end of your billing cycle.

▶ Learn more about canceling your subscription on Apple’s Help Center

What happens when I cancel my Sendy subscription?

Your account will downgrade to Sendy Free at the end of your billing cycle. The following happens:

- You cannot share files in excess of the default capacity. You can also not upload new files to Sendy Cloud. All files stored in your cloud will be deleted 187 days after the subscription end date.

- You cannot change the expiration date of My Link in Sendy Transfer and all files within the links will be deleted on their expiration date.

- Your team members will lose the 3TB of cloud storage and all files stored on the Team Drive will be transferred to the Team admin's My drive.

⚠ Once deleted, it can never be recovered. Be sure to back up important files in advance.